Category: Billing & Account | Tags: billing, fees, invoice, settlement, payouts, reconciliation, Adyen, T+2 | Last updated: March 2026

Billing FAQ

Common questions about how Cata fees work, when you receive your money, and how to reconcile your accounts.

How do I pay Cata fees?

You do not need to make any manual payment to Cata. Cata fees are deducted directly from your sales settlements before the funds are transferred to your bank account. The amount you receive is your net revenue after all applicable fees have been subtracted.

How do I get an invoice for my bookkeeping?

Cata provides a monthly invoice covering all fees deducted from your sales settlements. The invoice includes:

• Licence fees
• Transaction fees
• CRM fees
• Payment processing fees
• Refund fees
• Any other applicable charges

You will receive the invoice for the preceding month on or before the 15th day of the following month. It will be sent to your billing email address.

How do I reconcile my bank settlements with my sales, taxes, and fees?

As part of the monthly invoicing process, Cata provides a detailed Sales & Settlement Report alongside your invoice. This report includes transaction-level, store-level, and daily-level breakdowns of:

• Amounts collected from customers (split between net sales and sales tax)
• Licence fees, transaction fees, CRM fees, payment processing fees, and refund fees
• Any other charges

You can also download transaction-level data at any time from Financial Reports > Transactions Overview in the Backoffice.

Why is there a delay between when my customer pays and when I receive the money?

Cata's payment partner, Adyen, follows a T+2 settlement schedule. This means funds are generally settled to your bank account two business days after the transaction date:

• Monday sales → settled Wednesday
• Tuesday sales → settled Thursday
• Wednesday sales → settled Friday
• Thursday sales → settled Monday of the following week
• Friday, Saturday, and Sunday sales → settled Tuesday of the following week

If you require faster settlements (T+1), please contact your Merchant Manager for a quote.

Why is the amount in my bank account lower than what my customers paid?

Cata fees and payment processing fees are deducted from your sales before the net amount is transferred to your bank. As a result, the amount settled to your account will always be lower than the total amount paid by your customers. No separate payment is needed — all fees are taken at source from your settlements.

Your monthly Sales & Settlement Report (sent with the invoice) provides a full breakdown of all deductions, so you can account for every dollar.

📌 For questions not covered here, or to dispute a fee or settlement, contact your Merchant Manager or email support@trycata.com.

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• Financial Reports
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