Order History

Overview

Order History gives you a complete record of every order placed across your outlets. You can search by order number, filter by date range and order type, and download a report for reconciliation or accounting.

How to Access

Click Order History in the sidebar under Monitor Your Performance.

Searching and Filtering Orders

Use the following controls at the top of the page to narrow down the order list:

• Search bar -- Enter an order number or reference number to find a specific order
• Date range picker -- Select a custom date range (defaults to the last 7 days)
• Order Type dropdown -- Filter by order type (e.g. Delivery, Pickup, Dine-in)

Status Tabs

Use the status tabs to filter by order outcome:

• All Status -- Shows all orders regardless of status
• Completed -- Successfully fulfilled orders
• Refunded -- Orders where a refund was issued
• Cancelled -- Orders that were cancelled
• Sync Order -- Orders pending synchronisation

Order Table Columns

Each order in the table displays the following information:

• Order No. -- Unique identifier for the order
• Ref No. -- External reference number
• Outlet Name -- The outlet that received the order
• Total Amount -- The total value of the order
• Refund Amount -- Any refunded amount (if applicable)
• Order Type -- How the order was placed
• Status -- The current status of the order

Downloading a Report

1. Click the Download Report button in the top-right corner
2. The report will download as a CSV or Excel file
3. Use this file for reconciliation, accounting, or sharing with your finance team

Outlet Filter

Use the outlet dropdown near the top of the page to filter orders from a specific outlet.

Related articles: Dashboard, Financial Reports