Order History
Category: Monitor Your Performance | Tags: orders, order history, refunds, transactions, search | Last updated: March 2026
A searchable record of every order processed through your outlets. Use it to look up individual orders, track refunds, and export transaction data.
How to Access
Click Order History in the sidebar under Monitor Your Performance.
Searching and FilteringUse the controls at the top of the page to narrow down the order list:
- Search bar — Search by order number or reference number
- Date range — Filter to orders placed within a specific date window (defaults to the last 7 days)
- Order Type — Filter by order type (e.g. Pickup, Delivery, Dine-In)
- Status tabs — Filter by order status: All, Completed, Refunded, or Cancelled
Order Table
The results table shows the following columns for each order:
- Order No. — The internal Cata order identifier
- Ref No. — The reference number from the ordering channel
- Outlet Name — Which outlet processed the order
- Total Amount — The amount paid by the customer
- Refund Amount — The amount refunded (if any)
- Order Type — Pickup, Delivery, or Dine-In
- Status — Completed, Refunded, or Cancelled
Click on any row to open the full order detail, including line items, payment breakdown, and timestamps.
Order Statuses- Completed — The order was fulfilled successfully
- Refunded — A full or partial refund was issued
- Cancelled — The order was cancelled before fulfilment
Click Download Report (top-right) to export the current filtered view as a CSV file. The download respects your active date range, outlet, order type, and status filters.
PaginationUse the Show selector to display 10, 25, or 50 rows at a time. Navigate between pages using the arrow buttons at the bottom-right of the table.